Setup and Mounting Help

If you're having trouble during installation or projector mounting, follow these steps.

Symptoms

• Unsure where to mount the projector
• Image doesn't cover the full table after mounting
• Projector seems too close or too far from the table

Likely Causes

• Incorrect mounting position: The projector is not at the recommended height or offset.
• Throw ratio mismatch: The projector's throw distance doesn't match your ceiling height and table size.

Fix Steps

1. Check your room fit results: If you used the room fit tool, review the recommended mounting position. The tool accounts for table size, ceiling height, clearances, and whether an available projector is approved for lens-down (Vertical) operation.
2. Verify throw ratio and distance: Each projector has a throw ratio that determines how far it needs to be from the table. For Side and Vertical mounts, it needs to be about 0.5 and for End mounts it should be about 1.15. Throw ratio is not manufacturer approval for Vertical mounting.
3. Confirm orientation approval for Vertical installs: If the projector is mounted with the lens pointing straight down, check the manufacturer's published specifications. A High Altitude setting does not establish that approval.
4. Adjust projector position: The lens should be roughly centered relative to the side of the table (for Side and Vertical mounts) or the end of the table (for End mounts).
5. Adjust the projector tilt: For Side and End mounts, the projector may need to be tilted up to 15 degrees to have the light fully cover the table.
6. Consult the setup guide: The full step-by-step mounting guide is available at Installation and Setup.

Still Not Working?

Still stuck? If mounting issues persist:

• Double-check your projector model against the compatibility list
• Review the mounting step in the setup guide
• Contact Support with photos of your room and current mount position